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Frequently Asked Questions / Help

Why are you strict about supplying to the Trade?

We WILL ONLY supply to trade customers who we deem to be genuine trade customers, the reason we are strict about this is our customers have made an investment in purchasing the products we market, they need to know that they are doing this on a level playing field with other stockists being genuine business and encounter the normal day to day overheads of running a business.

I wish to place a one off large order but I am not a trade customer, will you accept it?

We refer you to the previous question and answer. If however you feel you wish to place a large order and are entitled to discount then you have every right to contact a stockist and negotiate with them, however you cannot purchase from CRAFTS wholesale.

Why can I not see any prices?

Because you have not logged in, if you have registered for an account, AND we have accepted your application and notified you via email then you will need to login to CRAFTS wholesale each time you visit. As a trade only supplier our pricing is only available to trade customers, although anyone can access the site and browse the products then cannot see pricing information.

What payment methods do you accept

Our online catalogue and ordering uses Paypal, NoCHEX or Cheque payments, which means you are able to make payment using Debit or Credit Card. All card transactions are dealt with securely by Paypal or NoCHEX and when you make payment via their site you will see the padlock symbol at the bottom of your browser (and the web address will also start https). If you need to make a bank transfer then you can select Cheque payment and then contact us via email for the banking details.

What is your delivery time?

Current delivery times are shown after you login to your account, we endeavour to stick to the time specified and will notifty you if this will not be possible.

Do you have a paper based catalogue?

Currently we do not have a paper based catalogue, although there are plans for one in the near future.

Can I order via the telephone?

We cannot takes orders via the telephone as all our staff are normally tied up packing and distributing orders. We ask that if you cannot order via the website then please send the order with a cheque or postal order to us and will process it. Remember we can only take debit or credit cards through the website, so if sending order by post please include a cheque or postal order.

Do you have a minimum order size?

No your order can be any size, our pricing is offered in quantity breaks, so for example if you wish to sample a product then you can purchase a 1 of them, however if for example 3 of the same item was purchased you would expect to see even better discounts. Orders (of less than £250) would be subject to courier charges, orders greater than £250 are entitle to free UK postage (for overseas orders we may make a small charge towards the postage costs).

I still have questions

If you still have unanswered questions then please contact us using the link at the top of the page, we will be happy to assist.

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